1. Introduction & Scope:

Opera House Jewelry are committed to operating in full compliance with all applicable laws and regulations governing gold, precious metals, diamonds, and personal data protection within the United Arab Emirates (UAE). This Privacy Policy and Compliance Statement describe how we collect, use, store, protect, and share personal information, as well as how we meet regulatory requirements for trading in gold and diamonds in Dubai, UAE.

By visiting our store, using our services, or accessing our website, you agree to the terms described in this policy.

2. Compliance with UAE Gold & Diamond Regulations:

Opera House Jewelry adheres to all relevant UAE laws and regulations relating to precious metals and stones trading, including:

a. Licensing & Trade Regulations:

The company holds all necessary UAE trade licenses required to sell, and trade gold and diamonds both at retail and wholesale levels, in accordance with licensing requirements set by Dubai’s Department of Economic Development (DED), free zones such as DMCC, and other authorities.

b. Precious Metals Standards:

All gold jewelry offered complies with UAE fineness standards (e.g., 21-carat gold must meet the millesimal fineness of 875) and carries proper hallmarking or identification documents where required by law.

c. Responsible Sourcing:
We ensure that gold, diamonds, and other precious products are sourced responsibly and ethically, meeting UAE due diligence standards for origin and authenticity.

d. Anti-Money Laundering (AML) & KYC:

Opera House Jewelry implements Anti-Money Laundering and Know Your Customer procedures for high-value transactions in compliance with UAE regulations for dealers in precious metals and stones.

3. Personal Data Collection & Use

• We collect personal information only when necessary to provide services, conduct business, or comply with legal obligations. Types of information we may collect include:

• Contact information (name, phone, e-mail, address)

• Government ID details (passport or Emirates ID) when required for compliance

• Transaction and purchase information

• Communications related to marketing and customer service

We process personal information in accordance with UAE data protection principles including lawfulness, transparency, purpose limitation, data minimization, accuracy, and security.

We will only collect data:

• With your consent or when necessary for business operations

• For legitimate purposes such as completing transactions, providing customer service, replying to inquiries, or meeting regulatory reporting requirements

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4. Data Storage, Security & Sharing:

We use industry-standard physical, electronic, and administrative measures to protect your personal data against unauthorized access, loss, or misuse.

Data Sharing

• Personal information may be shared if required by UAE authorities for legal or regulatory purposes (e.g., tax reporting, AML investigations).

• We do not sell or rent personal information to third parties for marketing without your explicit consent.

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5. Your Rights & Choices:

Under applicable UAE privacy laws, you may have rights including:

• Access to your personal data

• Correction of inaccurate information

• Request deletion or restriction of processing where permitted by law

• Withdraw consent for certain types of processing

To exercise these rights, please contact our privacy officer at the contact details below.

6. Cookies & Website Tracking (If Applicable):

If you use our website, we may use cookies and similar technologies to improve user

experience, analyze site usage, and personalize content. You may disable cookies through your

browser settings, but some features may not function properly without them.

7. Policy Updates:

We may update this Privacy Policy & Compliance Statement to reflect changes in legal requirements or our business practices. Any significant changes will be notified to users through our website or direct communication.

8. Contact Information:

If you have questions about this policy, wish to exercise your privacy rights, or seek compliance information, you may contact:

Opera House Jewelry – Privacy & Compliance Department

Email: info@operahousejewellery.com

Phone: +971 42726000

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