Rival Hair – Rival Beauty Lounge Beauty Ladies Center-Sole Proprietorship L.L.C

Welcome to www.rivalhair.ae. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Company Information

This website is owned and operated by:
RIVAL BEAUTY LOUNGE BEAUTY LADIES CENTER-SOLE PROPRIETORSHIP L.L.C
Dubai, United Arab Emirates

 

2. Use of Website

By using this website, you agree to:

  • Provide accurate and complete information when placing orders

  • Not misuse the website for fraudulent or unlawful purposes

  • Not interfere with the website’s functionality or security

We reserve the right to suspend or terminate access to users who violate these terms.

 

3. Orders & Payments

  • All prices are listed in AED (United Arab Emirates Dirhams)

  • Payments are accepted securely via Stripe (including Apple Pay and Samsung Pay)

  • Orders are only confirmed once payment is successfully processed

We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Cancel orders in case of pricing errors, stock issues, or suspected fraud

 

4. Delivery & Shipping

  • Delivery is available within the UAE only

  • Delivery timelines will be communicated at the time of order

  • A fixed delivery fee applies to all orders

We reserve the right to use third-party courier services, which may change from time to time without prior notice.

 

5. Returns, Exchanges & Refunds

Due to hygiene reasons, all sales are final.

We do not accept returns, exchanges, or refunds, unless the product is confirmed to be defective.

Defective Products

  • Any defect must be reported within 48 hours of delivery

  • The product must be unused and in its original packaging

  • Once approved, the item will be replaced only (no refunds)

  • Return shipping for defective items will be covered by us

We reserve the right to inspect the product before approving any replacement.

 

6. Product Use Disclaimer

Our hair extensions are designed for professional use.

Rival Hair is not responsible for any damage resulting from:

  • Incorrect installation

  • Improper handling or care

  • Use of unsuitable products or tools

We strongly recommend installation by a professional stylist.

 

7. Pricing & Availability

While we strive to ensure all product details and prices are accurate:

  • Errors may occasionally occur

  • We reserve the right to correct any errors without prior notice

  • Orders may be canceled if incorrect pricing is identified

 

8. Intellectual Property

All content on this website, including:

  • Text

  • Images

  • Branding

  • Logos

is the property of Rival Hair / Rival Beauty Lounge and may not be copied, reproduced, or used without prior written consent.

 

9. Limitation of Liability

Rival Hair shall not be held liable for:

  • Misuse of products

  • Improper installation

  • Allergic reactions

  • Any indirect or consequential damages resulting from product use

 

10. User Accounts

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login details

  • All activities conducted under your account

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive behavior.

 

11. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the courts of Dubai.

 

12. Contact Us

For any questions or support, please contact us:

📧 Email: rivalsignaturehair@gmail.com
📞 Phone: +971 3 753 1545

 

13. Updates to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page.